Thousands of Essex Rail Passengers now able to join the smart ticket revolution

Category: Trains 26


More than 30,000 commuters in Essex can transform how they buy their tickets from today as the new c2c Smart card is now available for all local c2c season ticket holders.


c2c Smart, which allows passengers to “tap and go” in the same way as the Oyster card, is part of the Government’s programme to introduce smart tickets for all train operators in London and the South East.

c2c Smart is now available for every type of season ticket bought by Essex-based passengers. Regular commuters have been switching to c2c Smart for journeys outside of London since the summer, with the scheme extended into London’s Fenchurch Street station last month. For the first time today, Essex commuters whose season tickets include a London travelcard can switch their paper tickets for c2c Smart. The smartcard can be used to travel on c2c and Transport for London services, including the tube and buses, within the zone their ticket covers.

c2c Smart improves passengers’ journeys by being:

–          Quicker: Passengers can beat the queue by buying in advance online as well as at the station. They can collect their new ticket simply by touching in with their c2c Smart card at their local c2c station

–          Easier: Passengers no longer need to get their paper tickets out to operate the gates

–          Secure: Monthly and longer season tickets are protected if passengers lose their card

–          Durable: c2c Smart tickets are more reliable than current paper tickets, and will last longer

–          Compact: Passengers will be able to load up to five different tickets on their c2c Smart cards in future

Over 6,500 journeys have already been made using c2c Smart cards. Last week alone, more than 1,000 journeys were made on c2c Smart for the first time. The scheme will also be extended to daily tickets in the next few months.

Rail Minister Baroness Kramer said: “Smart ticketing goes a long way in giving passengers a better experience, providing greater choice and security and making it easier to get around. I congratulate c2c on achieving this important milestone.

“The government and the industry are working hard together to build a more efficient public transport network to benefit all users and to support a stronger economy. That’s why more than £38bn will be invested in the rail network over the next five years to bring in new trains and new services.”

c2c Managing Director Julian Drury said: “We know c2c Smart will be very popular with Essex commuters, and we expect thousands will switch to the cards in the next few months. Customers will benefit straight away by beating the queues and saving themselves five valuable minutes of their day. In the future they’ll get even more benefits from c2c Smart, as it will allow us to provide automatic compensation for delayed trains and discounts for those who choose to travel outside the peak.”


Local MPs John Baron and Jackie Doyle-Price have already collected their c2c Smart cards. John Baron, MP for Basildon and Billericay, said: “This c2c Smart card is an excellent initiative which will make commuters lives much easier. Well done to the team.”

c2c Smart is part of the Government’s South East Flexible Ticketing (SEFT) scheme,  which is delivering a staged introduction of smart ticketing for rail passengers throughout the South East.

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