Passengers name c2c as London’s best Commuter service

Nine out of ten c2c customers are happy with their train service, making them the most satisfied of all London commuters according to the official national rail survey by independent watchdog Transport Focus.

Today’s National Rail Passenger Survey, which interviewed nearly 25,000 rail passengers across the country, also revealed c2c customers were the happiest passengers in Britain with the punctuality of their train service (91%).

c2c, which is owned by Italian rail giants Trenitalia, was also named London’s best commuter service for several other key elements of the journey including:

  • Speed of journey time: 91% satisfaction
  • Satisfaction with the train: 89% satisfaction
  • Cleanliness onboard the train: 88% satisfaction
  • Frequency of service: 83% satisfaction
  • Comfort of the train seats: 80% satisfaction

c2c Managing Director Julian Drury said: “Over the past two years we have been investing in our service to deliver unprecedented improvements in the areas that matter most to our customers. That’s why we’re so proud this combination of hard work and our £40m improvement package has helped to increase customer satisfaction among c2c passengers.

“We’re delighted to be ranked London’s best commuter service, but we’re also striving to improve the service we offer. We aim to build on these results by investing in new trains, such as the £100m deal we signed last month, better services and improved stations.”

c2c, which has been owned by Trenitalia since February last year, runs the UK’s most punctual train service, with 95.9% of all trains arriving on time in the past 12 months.

The full National Rail Passenger Survey published today by Transport Focus can be found at: https://www.transportfocus.org.uk/research-publications/publications/national-rail-passenger-survey-nrps-autumn-2017-main-report/.