C2C are launching a public consultation on proposed changes to the ticket office opening hours at its stations.

C2C says that the current open times of it’s ticket offices have not changed since the mid-1990s and this means that the current hours were set before the introduction of smartphones, the Oyster card, contactless payment and the c2c Smartcard.

Changes to Upminster will be:


Monday – Friday







Change to




Changes are only proposed at each ticket office at times of low customer demand, when around 12 tickets an hour or fewer are currently sold – equivalent to just one ticket sold every five minutes. All ticket offices will be open for at least the duration of morning peak, and none will be closed entirely.

To support these changes c2c has been investing in new ticket machines and online ticket systems to make it easier for customers to buy their tickets. c2c has also improved CCTV at stations and introduced more mobile security patrols onboard trains and at stations. This will ensure c2c can still deliver the services our customers need.


You can find a full list of all the proposed ticket office stations on the website: https://www.c2c-online.co.uk/media-centre/latest-news/ticket-office-consultation/

This is currently just a proposal and still open for public consultation until Monday 14 October 2019.

You can respond to the consultation as follows:

Barking, Chafford Hundred, Dagenham Dock, Fenchurch Street, Grays, Limehouse, Ockendon, Purfleet, Rainham, Upminster:

Email: consultations@londontravelwatch.org.uk
Post: London TravelWatch, Europoint, 5-11 Lavington Street, London SE1 0NZ

Basildon, Benfleet, Chalkwell, East Tilbury, Laindon, Leigh-on-Sea, Pitsea, Shoeburyness, Southend Central, Southend East, Stanford-le-Hope, Thorpe Bay, Tilbury Town, West Horndon, Westcliff:

Email: schedule17@transportfocus.org.uk
Free post: RTEH-XAGE-BYKZ Transport Focus PO Box 5594, Southend-on-Sea, SS1 9PZ

Responsis must be received by the statutory watchdogs London TravelWatch and Transport Focus by Monday 21 October. For stations within the London Pay-As-You-Go area area, London TravelWatch is collating customer and public responses. For all other stations on the c2c route, Transport Focus is collating responses.